IT Support

Job Responsibilities:

• Assist customers and platforms in completing technical docking, timely collection of information required to carry out the project, to organize into clear requirements for submission;
• Conduct user product research, demand collection and feasibility analysis, and internal demand conversion and tracking solutions to achieve a closed loop;
• Responsible for rapid response to various system issues in business departments, tracking and providing feedback for the process, prioritizing tasks according to impact, severity and resources;
• Create, maintain and update incident settlement process, categorize and summarize system issues, continuously accrue problem-solving experience into the internal knowledge base and improve collaboration efficiency and team consensus;
• Responsible for the implementation of domestic projects in overseas areas, making good coordination of the implementation plan, and maintaining daily data reports.
• Continuously optimize the overseas customer support service system, improve the information interface between the customer and the technical teams, and drive case resolution;
• Prioritize and solve incidents based on impact, severity, and resources. Respond quickly to various urgent needs, track situations and feedback; collect, organize and validate daily service records, maintain data reports; provide daily maintenance, technical support and operational guidance for system software; contribute to continuous improvement of operational workflows and frameworks; create, maintain and update incident resolution process; classify and summarize system issues, update and improve the product knowledge base.

Job Requirements:

• Degree in Computer Science, Information Technology or related field;
• 4-6 years of experience in related positions and IT projects, and strong learning ability;
• Familiar with Linux, TCP/IP network protocol and database is preferred;
• Good written and spoken skills in English and Mandarin;
• Ability to work independently under pressure, with logical and analytical thinking;
• Good communication and interpersonal skills;
• Experience in the logistics industry is preferred.

What We Offer:

• Rapid developing company with listing potential, one of the top leaders in the market;
• A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence;
• Competitive Salary Package;
• Visa sponsorship possibilities, bonus, pension, etc.;
• High localized team with flexible, harmonious and ambitious atmosphere;
• Festival gifts & team building activities;
• Free COVID-19 prevention items.