Assist customers and platforms in completing technical docking, timely collection of information required to carry out the project, to organize into clear requirements for submission;
Conduct user product research, demand collection and feasibility analysis, and internal demand conversion and tracking solutions to achieve a closed loop;
Responsible for rapid response to various system issues in business departments, tracking and providing feedback for the process, prioritizing tasks according to impact, severity and resources;
Create, maintain and update incident settlement process, categorize and summarize system issues, continuously accrue problem-solving experience into the internal knowledge base and improve collaboration efficiency and team consensus;
Responsible for the implementation of domestic projects in overseas areas, making good coordination of the implementation plan, and maintaining daily data reports.
Continuously optimize the overseas customer support service system, improve the information interface between the customer and the technical teams, and drive case resolution;
Prioritize and solve incidents based on impact, severity, and resources. Respond quickly to various urgent needs, track situations and feedback; collect, organize and validate daily service records, maintain data reports; provide daily maintenance, technical support and operational guidance for system software; contribute to continuous improvement of operational workflows and frameworks; create, maintain and update incident resolution process; classify and summarize system issues, update and improve the product knowledge base.
Degree in Computer Science, Information Technology or related field;
4-6 years of experience in related positions and IT projects, and strong learning ability;
Familiar with Linux, TCP/IP network protocol and database is preferred;
Good written and spoken skills in English and Mandarin;
Ability to work independently under pressure, with logical and analytical thinking;
Good communication and interpersonal skills;
Experience in the logistics industry is preferred.
What We Offer:
Rapid developing company with listing potential, one of the top leaders in the market;
A youthful, dynamic and highly engaged workplace based on a culture of respect and excellence;
Competitive Salary Package;
Visa sponsorship possibilities, bonus, pension, etc.;
High localized team with flexible, harmonious and ambitious atmosphere;
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