Tracking Number
FAQ
YunExpress is a global shipping solution provider that offers end to end parcel delivery.
In case of undeliverable, the parcel will be back to our local site.
If the original sender offers you the option to return your parcel, then attach the return label on the parcel and send it back. The return label is in the package, or you can download and print it from the original sender's website or from an email from the original sender.
If the original sender does not offer any return options, then you can contact the original sender to place a return service order to YunExpress. Once you received the shipping label of return from the original sender, attach that on top of the shipping label of your original parcel and bring the parcel to the local operator to send it back.
If you cannot get the return service from the original sender, you can place a shipping order with YunExpress, we will charge normal shipping costs for your return.
If you are the original sender, you can submit a return request to our Customer Service Centre via the online Contact Us form of this page.
If you are the original sender, you can submit an order query to our Customer Service Centre via the Contact Us form of this page.
If you are the receiver of the parcel. YunExpress has no right to handle the parcel on behalf of the non-agreement party. Your parcel will be NOT accepted or stored in our local site. You only can contact the original sender for exchange, return, or refund.
If your parcel was not delivered, check the status of your shipment via Tracking first.
If it is not clear where your parcel is, please contact our customer service via the Contact Us form this page. We start an investigation in collaboration with the local operator that handled your shipment.
Most senders have fixed agreements with YunExpress for lost parcels. Only the sender can file a complaint for a lost parcel because the sender pays YunExpress for the shipment.
The original sender needs to meet certain deadlines for it, but meanwhile only the original sender can determine, in consultation with you, to send the parcel again or to refund you.
Your parcel has already been delivered on our Tracking, but you haven't received it? Then check the following possibilities before contacting the sender:
Ask if someone else (your neighbor or co - inhabitant) has received your parcel.
The local operator may have placed it into the letterbox if it is a small parcel.
Your parcel may have been delivered according to your delivery preferences(immediately at a Pick - up point, a locker, at your safe place, to your neighbor).
Make sure that you have not received an attempted delivery notice from the local operator in your letterbox. This will tell you where your parcel is.
If the status in Tracking has not changed for more than 2 weeks and the addressee didn't receive your parcel, then please contact the Customer Service Centre via the Contact Us form of this page.
If contents of your parcel are damaged or lost, please directly contact the original sender within 7 days of receipt. Provide the sender with photos of the damaged packaging and contents so that the sender can come up with a solution.
Only the original sender of your parcel can submit a complaint to YunExpress.
If the contents of your parcel do not correspond with what you ordered, you should contact the original sender of your parcel for return, exchange or refund. You will usually be asked to return the incorrect parcel first.
If the original sender offers you the option to return your parcel, then attach the return label on the parcel and send it back.The return label is in the package, or you can download and print it from the original sender's website or from an e-mail from the original sender.
If the original sender does not offer any return options, then you can contact the original sender to place a return shipping order.Once you received the label from the original sender, attach that on top of the shipping label of your original parcel and bring the parcel to the local operator to send it back.
Bring the parcel to a local operator on the shipping label. Tell the counter clerk that the parcel was delivered to the wrong address. They will make sure that it is delivered to the correct address.
DHL and Postal also deliver parcels for YunExpress. You must attach a valid YunExpress shipping label on your return shipment. Your parcel will be delivered to the original sender by YunExpress.
A parcel that is delivered by a different service can always be sent back with YunExpress. In that case, you must purchase a shipping label via our website. You send your return shipment as a regular parcel.
The shipping fee depends on the weight, the size and the destination. Use our Get a Quote to calculate the price of your parcel. Our local partners are responsible for the delivery of your return shipment outside of Yun Network.
The original sender of your parcel determines whether you must be able to present a proof of shipment to get refund from your purchase.
The barcode on the label is scanned in the local operator to send the parcel. The original sender sees when the parcel is scanned in our Tracking tool. You can always take a screenshot of the Tracking tool as proof.
As soon as your return shipment is delivered to YunExpress, you can see when the parcel is scanned in our Tracking tool.
If this is not sufficient for the original sender as proof, please contact our Customer Service Centre via the Contact Us form of this page.
As you are the original sender, you must submit the compensation request. The compensation depends on the type of shipment.
To submit a claim for compensation, please contact our Customer Service Centre via the Contact Us form of this page. You can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days of receipt.
Once the original sender handed in the parcel, you can no longer change the address. If the local operator cannot deliver the parcel, it will be returned to the original sender