Mon-Fri 9.00-18.00 CET
After leaving a message in the contact form, our customer service advisor will contact you within 2 working days
Please refer to the country specific holiday schedule here
If the original sender does not offer any return options, then you can contact the original sender to place a return service order to YunExpress. Once you received the shipping label of return from the original sender, attach that on top of the shipping label of your original parcel and bring the parcel to the local operator to send it back.
If you cannot get the return service from the original sender, you can place a shipping order with YunExpress, we will charge normal shipping costs for your return.
If you are the original sender, you can submit a return request to our Customer Service Centre via the online Contact Us form of this page.
If you are the receiver of the parcel. YunExpress has no right to handle the parcel on behalf of the non-agreement party. Your parcel will be NOT accepted or stored in our local site. You only can contact the original sender for exchange, return, or refund.
If it is not clear where your parcel is, please contact our customer service via the Contact Us form this page. We start an investigation in collaboration with the local operator that handled your shipment.
The original sender needs to meet certain deadlines for it, but meanwhile only the original sender can determine, in consultation with you, to send the parcel again or to refund you.
Your parcel has already been delivered on our Tracking, but you haven't received it? Then check the following possibilities before contacting the sender:
Ask if someone else (your neighbor or co - inhabitant) has received your parcel.
The local operator may have placed it into the letterbox if it is a small parcel.
Your parcel may have been delivered according to your delivery preferences(immediately at a Pick - up point, a locker, at your safe place, to your neighbor).
Make sure that you have not received an attempted delivery notice from the local operator in your letterbox. This will tell you where your parcel is.
Only the original sender of your parcel can submit a complaint to YunExpress.
If the original sender offers you the option to return your parcel, then attach the return label on the parcel and send it back.The return label is in the package, or you can download and print it from the original sender's website or from an e-mail from the original sender.
If the original sender does not offer any return options, then you can contact the original sender to place a return shipping order.Once you received the label from the original sender, attach that on top of the shipping label of your original parcel and bring the parcel to the local operator to send it back.
A parcel that is delivered by a different service can always be sent back with YunExpress. In that case, you must purchase a shipping label via our website. You send your return shipment as a regular parcel.
The shipping fee depends on the weight, the size and the destination. Use our Get a Quote to calculate the price of your parcel. Our local partners are responsible for the delivery of your return shipment outside of Yun Network.
The barcode on the label is scanned in the local operator to send the parcel. The original sender sees when the parcel is scanned in our Tracking tool. You can always take a screenshot of the Tracking tool as proof.
As soon as your return shipment is delivered to YunExpress, you can see when the parcel is scanned in our Tracking tool.
If this is not sufficient for the original sender as proof, please contact our Customer Service Centre via the Contact Us form of this page.
To submit a claim for compensation, please contact our Customer Service Centre via the Contact Us form of this page. You can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days of receipt.