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HOLIDAY SCHEDULE

Please refer to the country specific holiday schedule here. The holiday schedule may vary depending on the specific region of the country.

Country:

Holiday

Austria

Date Holidays
1st Jan Saturday New Year’s Day
6th Jan Thursday Epiphany
18th Apr Monday Easter Monday
1st May Sunday Labour Day
26th May Thursday Ascension Day
6th Jun Monday Whit Monday
16th Jun Thursday Corpus Christi
15th Aug Monday Assumption of the Virgin Mary
26th Oct Wednesday National Day
1st Nov Tuesday All Saints’ Day
8th Dec Thursday Immaculate Conception
25th Dec Sunday Christmas Day
26th Dec Monday St Stephen’s Day

Belgium

Date Holidays
1st Jan Saturday New Year’s Day
18th Apr Monday Easter Monday
1st May Sunday Labour Day
26th May Thursday Ascension Day
6th Jun Monday Whit Monday
21th Jul Thursday National Day
15th Aug Monday Assumption of Mary
1st Nov Tuesday All Saints’ Day
11th Nov Friday Armistice Day
25th Dec Sunday Christmas Day

Denmark

Date Holidays
1st Jan Saturday New Year’s Day
14th Apr Thursday Maundy Thursday
15th Apr Friday Good Friday
17th Apr Sunday Easter Sunday
18th Apr Monday Easter Monday
13th May Friday Prayer Day
26th May Thursday Ascension Day
5th Jun Sunday Whit Sunday
6th Jun Monday Whit Monday
25th Dec Sunday Christmas Day
26th Dec Monday 2nd Day of Christmas

Estonia

Date Holidays
1st Jan Saturday New Year’s Day
24th Feb Thursday Independence Day
15th Apr Friday Good Friday
17th Apr Sunday Easter Sunday
1st May Sunday Spring Day
5th Jun Sunday Whit Sunday
23rd Jun Thursday Victory Day
24th Jun Friday Midsummer Day
20th Aug Saturday Independence Restoration Day
24th Dec Saturday Christmas Eve
25th Dec Sunday Christmas Day
26th Dec Monday 2nd Day of Christmas

Finland

Date Holidays
1st Jan Saturday New Year’s Day
6th Jan Thursday Epiphany
15th Apr Friday Good Friday
17th Apr Sunday Easter Sunday
18th Apr Monday Easter Monday
1st May Sunday May Day
26th May Thursday Ascension Day
5th Jun Sunday Whit Sunday
24th Jun Friday Midsummer’s Eve
25th Jun Saturday Midsummer Day
5th Nov Saturday All Saints’ Day
6th Nov Tuesday Independence Day
24th Dec Saturday Christmas Eve
25th Dec Sunday Christmas Day
26th Dec Monday 2nd Day of Christmas

France

Date Holidays
1st Jan Saturday New Year’s Day
18th Apr Monday Easter Monday
1st May Sunday Labour Day
8th May Sunday Victory Day
26th May Thursday Ascension Day
5th Jun Sunday Whit Sunday
6th Jun Monday Whit Monday
14th Jul Thursday Bastille Day
15th Aug Monday Assumption Day
1st Nov Tuesday All Saints’ Day
11th Nov Friday Armistice Day
25th Dec Sunday Christmas Day
26th Dec Monday Saint Stephen’s Day

Germany

Date Holidays
1st Jan Saturday New Year’s Day
15th Apr Friday Good Friday
18th Apr Monday Easter Monday
1st May Sunday Labour Day
26th May Thursday Ascension Day
6th Jun Monday Whit Sunday
3rd Oct Monday Day of German Unity
25th Dec Sunday Chrismas Day
26th Dec Monday Boxing Day

Greece

Date Holidays
1st Jan Saturday New Year’s Day
6th Jan Thursday Epiphany
7th Mar Monday Orthodox Ash Monday
25th Mar Friday Independence Day
22nd Apr Friday Orthodox Good Friday
24th Apr Sunday Orthodox Easter Sunday
25th May Monday Orthodox Easter Monday
1st May Sunday Labour Day
12th Jun Sunday Orthodox Whit Sunday
13th Jun Monday Orthodox Whit Monday
15th Aug Monday Assumption Day
28th Oct Friday Ochi Day
25th Dec Sunday Christmas Day
26th Dec Monday 2nd Day of Christmas

Ireland

Date Holidays
1st Jan Saturday New Year’s Day
17th Mar Thursday Saint Patrick’s Day
18th Apr Monday Easter Monday
2nd May Monday May Day
6th Jun Monday June Bank Holiday
1st Aug Monday August Bank Holiday
31st Oct Monday October Bank Holiday
25th Dec Sunday Christmas Day
26th Dec Monday St Stephen’s Day

Italy

Date Holidays
1st Jan Saturday New Year’s Day
6th Jan Thursday Epiphany
17th Apr Sunday Easter Sunday
18th Apr Monday Easter Monday
25th Apr Monday Liberation Day
1st May Sunday International Workers’ Day
2nd of Jun Thursday Republic Day
15th Aug Monday Assumption Day
1st Nov Tuesday All Saints’ Day
8th Dec Thursday Immaculate Conception
25th Dec Sunday Christmas Day
26th Dec Monday St Stephen’s Day

The Netherlands

Date Holidays
1st Jan Saturday New Year’s Day
15th Apr Friday Good Friday
17th Apr Sunday Easter Sunday
18th Apr Monday Easter Monday
27th Apr Wednesday King’s Day
5th May Thursday Liberation Day
26th May Thursday Ascension Day
5th Jun Sunday Whit Sunday
6th Jun Monday Whit Monday
25th Dec Sunday Christmas Day
26th Dec Monday 2nd Day of Christmas

Norway

Date Holidays
1st Jan Saturday New Year’s Day
14th Apr Thursday Maundy Thursday
15th Apr Friday Good Friday
17th Apr Sunday Easter Sunday
18th Apr Monday Easter Monday
1st May Sunday Labour Day
17th May Tuesday Constitution Day
26th May Thursday Ascension Day
5th Jun Sunday Whit Sunday
6th Jun Monday Whit Monday
25th Dec Sunday Christmas Day
26th Dec Monday 2nd Day of Christmas

Portugal

Date Holidays
1st Jan Saturday New Year’s Day
15th Apr Friday Good Friday
17th Apr Sunday Easter Sunday
25th May Monday Liberation Day
1st May Sunday Labour Day
10th Jun Friday National Day
16th Jun Thursday Corpus Christi
15th Aug Monday Assumption Day
5th Oct Wednesday Republic Day
1st Nov Tuesday All Saints’ Day
1st Dec Thursday Independence Restoration Day
8th Dec Thursday Immaculate Conception
25th Dec Sunday Christmas Day
25th Dec Saturaday Christmas day

Spain

Date Holidays
1st Jan Saturday New Year’s Day
6th Jan Thursday Epiphany
28th Feb Monday Andalusia Day
19th Mar Saturday St. Joseph’s Day
14th Apr Thursday Maundy Thursday
15th Apr Friday Good Friday
1st May Sunday Labour Day
15th Aug Monday Assumption of Mary
12th Oct Wednesday National Day of Spain
1st Nov Tuesday All Saints’ Day
6th Dec Tuesday Constitution Day
8th Dec Thursday Immaculate Conception
25th Dec Sunday Christmas Day

Sweden

Date Holidays
1st Jan Saturday New Year’s Day
6th Jan Thursday Epiphany
15th Apr Friday Good Friday
17th Apr Sunday Easter Sunday
18th Apr Monday Easter Monday
1st May Sunday May Day
26th May Thursday Ascension Day
5th Jun Sunday Whit Sunday
6th Jun Monday National Day
25th Jun Saturday Midsummer Day
5th Nov Saturday All Saints’ Day
25th Dec Sunday Christmas Day
26th Dec Monday 2nd Day of Christmas

United Kingdom

Date Holidays
1st Jan Saturday New Year’s Day
3rd Apr Monday New Year Holiday
15th Apr Friday Good Friday
18th Apr Monday Easter Monday
2nd May Monday May Day
2nd Jun Thursday Late May Bank Holiday
3rd Jun Friday Platinum Jubilee bank holiday
29th Aug Monday August Bank Holiday
25th Dec Sunday Christmas Day
26th Dec Monday Boxing Day
27th Dec Tuesday Christmas Holiday

FAQ

What is the YunExpress?

YunExpress is a global shipping solution provider that offers end to end parcel delivery.

Why is YunExpress as the shipper on the shipping label of my parcel?

In case of undeliverable, the parcel will be back to our local site.

Can I return my parcel to YunExpress?

If the original sender offers you the option to return your parcel, then attach the return label on the parcel and send it back. The return label is in the package, or you can download and print it from the original sender’s website or from an email from the original sender.

 

If the original sender does not offer any return options, then you can contact the original sender to place a return service order to YunExpress. Once you received the shipping label of return from the original sender, attach that on top of the shipping label of your original parcel and bring the parcel to the local courier to send it back.

 

If you cannot get the return service from the original sender, you can place a shipping order with YunExpress, we will charge normal shipping costs for your return.
If you are the original sender, you can submit a return request to our Customer Service Centre via the online Contact Us form of this page.

Can I send a parcel to YunExpress? Can I get the parcel back?

If you are the original sender, you can submit an order query to our Customer Service Centre via the Contact Us form of this page.

 

If you are the receiver of the parcel. YunExpress has no right to handle the parcel on behalf of the non-agreement party. Your parcel will be NOT accepted or stored in our local site. You only can contact the original sender for exchange, return, or refund.

What should I do if my parcel was not successfully delivered?

If your parcel was not delivered, check the status of your shipment via Tracking first.

 

If it is not clear where your parcel is, please contact our customer service via the Contact Us form this page. We start an investigation in collaboration with the local courier that handled your shipment.

Why should I contact the original sender if my parcel has not been delivered?

Most senders have fixed agreements with YunExpress for lost parcels. Only the sender can file a complaint for a lost parcel because the sender pays YunExpress for the shipment.

 

The original sender needs to meet certain deadlines for it, but meanwhile only the original sender can determine, in consultation with you, to send the parcel again or to refund you.

Your parcel has already been delivered on our Tracking, but you haven't received it?

Then check the following possibilities before contacting the sender:
Ask if someone else (your neighbor or co – inhabitant) has received your parcel.
The local courier may have placed it into the letterbox if it is a small parcel.
Your parcel may have been delivered according to your delivery preferences(immediately at a Pick – up point, a locker, at your safe place, to your neighbor).
Make sure that you have not received an attempted delivery notice from the local courier in your letterbox. This will tell you where your parcel is.

My parcel doesn't seem to be updated for a few days now. What should I do?

If the status in Tracking has not changed for more than 2 weeks and the addressee didn’t receive your parcel, then please contact the Customer Service Centre via the Contact Us form of this page.

What if my parcel is damaged or lost?

If contents of your parcel are damaged or lost, please directly contact the original sender within 7 days of receipt. Provide the sender with photos of the damaged packaging and contents so that the sender can come up with a solution. Only the original sender of your parcel can submit a complaint to YunExpress.

What should I do if I received a parcel with the wrong contents?

If the contents of your parcel do not correspond with what you ordered, you should contact the original sender of your parcel for return, exchange or refund. You will usually be asked to return the incorrect parcel first.
If the original sender offers you the option to return your parcel, then attach the return label on the parcel and send it back. The return label is in the package, or you can download and print it from the original sender’s website or from an e-mail from the original sender.
If the original sender does not offer any return options, then you can contact the original sender to place a return shipping order. Once you received the label from the original sender, attach that on top of the shipping label of your original parcel and bring the parcel to the local courier to send it back.

What should I do if I received a parcel is not for me?

Bring the parcel to a local courier on the shipping label. Tell the counter clerk that the parcel was delivered to the wrong address. They will make sure that it is delivered to the correct address.

Does YunExpress also handle my return via couriers like DHL, Postal, etc.?

DHL and Postal also deliver parcels for YunExpress. You must attach a valid YunExpress shipping label on your return shipment. Your parcel will be delivered to the original sender by YunExpress.
A parcel that is delivered by a different service can always be sent back with YunExpress. In that case, you must purchase a shipping label via our website. You send your return shipment as a regular parcel.
The shipping fee depends on the weight, the size and the destination. Use our Get a Quote to calculate the price of your parcel. Our local partners are responsible for the delivery of your return shipment outside of Yun Network.

Do I need proof that my return is sent if I want to refund from my purchase?

The original sender of your parcel determines whether you must be able to present a proof of shipment to get refund from your purchase.
The barcode on the label is scanned in the local courier to send the parcel. The original sender sees when the parcel is scanned in our Tracking tool. You can always take a screenshot of the Tracking tool as proof.
As soon as your return shipment is delivered to YunExpress, you can see when the parcel is scanned in our Tracking tool.
If this is not sufficient for the original sender as proof, please contact our Customer Service Centre via the Contact Us form of this page.

How is my addressee and/or myself compensated if my parcel is damaged or lost?

As you are the original sender, you must submit the compensation request. The compensation depends on the type of shipment.
To submit a claim for compensation, please contact our Customer Service Centre via the Contact Us form of this page. You can immediately provide all the necessary information and documents to process your file. In case of damage, the complaint must be submitted within 7 calendar days of receipt.

I provided the wrong address, can I change it?

Once the original sender handed in the parcel, you can no longer change the address. If the local courier cannot deliver the parcel, it will be returned to the original sender.

What does “shipment information received” (as shown in status tracking in YunExpress website) mean?

“Shipment information received” means YunExpress has received the shipment information from the original sender and the tracking number of your parcel has been created automatically. However, the parcel has not been handed over to YunExpress. As a shipping solution provider, we kindly suggest you contact with the original sender or the customer service from E-commerce platform directly for shipment details.

My parcel is held at customs for a long period. What should I do?

Please note that the customs clearance times vary depending on the inspection from local customs officers. Please keep tracking the status updates in our website.

My parcel is returned to the original sender, or it is at sort facility of the original country. What should I do?

If your parcel is on the way returned to the original sender, it means the package do not meet the delivery requirement, goods and substances are prohibited by law to ship in every country. Thus, your parcel is returned to the original sender. Please contact with the original sender or the customer service from the E-commerce platform for a solution.

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